National Logistics Day, celebrated globally on June 28, highlights the critical role logistics plays in modern supply chains. Among the many facets of logistics, last-mile delivery is the most important—and challenging—stage, directly influencing customer satisfaction and operational efficiency.
Here are nine eye-opening statistics about last-mile delivery that shed light on its significance and evolving trends:
Key Last-Mile Delivery Statistics
- Last-mile delivery accounts for 53% of total shipping costs.
The last leg of delivery is not only the most critical but also the most expensive segment of the shipping process. Businesses must focus on optimizing last-mile operations to control costs while maintaining service quality. - 84% of consumers won’t shop with a retailer again after a poor delivery experience.
With customer loyalty on the line, businesses need to deliver accurate and seamless last-mile experiences. Negative delivery outcomes can severely damage a brand’s reputation. - 70% of customers prioritize speed, convenience, and friendly service in deliveries.
Today’s consumers expect not just fast deliveries but also a personalized and pleasant delivery experience, further emphasizing the need for robust last-mile solutions. - 90% of consumers consider 2- to 3-day delivery the baseline, while 30% expect same-day delivery.
The bar for delivery speed continues to rise, with a growing segment of customers demanding even faster options. Businesses must adopt agile last-mile systems to meet these expectations. - The global autonomous last-mile delivery market is projected to reach $84.72 billion by 2030.
Innovations in autonomous delivery systems, such as drones and robots, are set to transform the industry, creating opportunities for cost efficiency and scalability. - Amazon ships 1.6 million packages daily.
This amounts to more than 66,000 orders per hour and 18.5 orders per second, showcasing the sheer scale of last-mile operations required by e-commerce giants. - Five of the top nine factors driving customer value in omnichannel retail are logistics-related.
Efficient logistics, especially in last-mile delivery, plays a pivotal role in shaping the customer experience and driving brand loyalty. - Local fulfillment centers could reduce last-mile emissions by 17% to 26% by 2025.
Localizing inventory storage not only speeds up delivery times but also minimizes the environmental impact of urban deliveries. - Urban delivery traffic may increase carbon emissions by 32% by 2030.
As e-commerce grows, urban areas are bracing for a surge in delivery-related emissions. Sustainable practices in last-mile delivery, such as electric fleets and optimized routing, are critical to counteract this trend. - A 36% rise in delivery vehicles in the top 100 cities globally is expected by 2030.
This increase will result in a 21% rise in urban congestion, adding an average of 11 minutes of commute time for each passenger daily.
Why These Stats Matter
These statistics underscore the growing complexities and challenges in last-mile logistics. From rising customer expectations to environmental impacts, businesses must adopt data-driven strategies to remain competitive.
How Lastmily Can Help Optimize Last-Mile Delivery
At Lastmily, we understand the critical role last-mile delivery plays in logistics. Our AI-powered platform offers:
- Real-Time Tracking: Enhanced visibility to improve delivery accuracy and customer satisfaction.
- Dynamic Route Optimization: Minimize costs and emissions with intelligent routing solutions.
- Sustainability Integration: Support for green logistics to reduce environmental impacts.
Delivering on consumer expectations while managing costs is no easy feat. Partner with Lastmily to build smarter, more efficient last-mile operations that align with today’s trends and tomorrow’s demands.
Stay on Track with Advanced Dashboards
As the data shows, last-mile delivery is not just a cost-intensive process—it’s a brand-defining one. With advanced analytics and real-time dashboards, businesses can identify inefficiencies, track progress, and align their logistics strategies with consumer preferences and environmental goals.
Make last-mile delivery a competitive advantage with Lastmily!
